from new english review:
In the prison in which I worked, I insisted to the staff that their ascendancy over the prisoners must be moral rather than merely physical; and that, while they could be sometimes stern, they must always be fair. Moreover, they should always remember that, in prison, small things become large; and therefore, if they have promised something to a prisoner, they must always fulfil their promise. For otherwise the prisoner will be eaten up by a sense of grievance, and there is nothing like grievance to prevent a man from examining his own responsibility for his situation.
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